hi111 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between hi111 ("Platform", "we", "us") and any user of this platform ("User", "you"). By accessing or using hi111's website, mobile browser, or any application, you are considered to have accepted all of these terms.

If you disagree with any part of these Terms, please refrain from using this platform. hi111 reserves the right to change, amend, or update these Terms at any time. Updated Terms will take effect as soon as they are published.

1.1 Applicability

These Terms apply to all services on hi111, including slot games, live casino, cricket betting, high roller games, boxing betting, and other entertainment services. In addition to these Terms, separate special conditions may apply to certain specific services.

2 Account Registration

To open an account and use the services on hi111, users must meet the following conditions:

• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at registration must be true, accurate, and up to date.
• It is the user's responsibility to keep their account password confidential.
• Any unauthorized access to the account must be reported to hi111 support immediately.
• The account may not be used by or transferred to a third party.

2.1 Identity Verification (KYC)

hi111 reserves the right to verify a user's identity at any time. Users may be asked to submit a National ID (NID), passport, or other government-issued ID along with proof of address for verification. hi111 reserves the right to hold withdrawals until the KYC process is completed.

3 Age and Eligibility

hi111 is for users aged 21 and above only. No person under the age of 21 may open an account or use any service on this platform.

• Providing a false age at registration will be treated as a serious violation and the account will be closed immediately.
• If there is any doubt about a user's age, hi111 may request additional documents.
• An adult operating an account on behalf of a minor will also be held responsible.

In addition, if online gaming is prohibited by the laws of the user's country or region, that user is not eligible to use this platform.

4 Deposits and Withdrawals

The following rules apply to depositing and withdrawing funds on hi111:

4.1 Deposit Conditions

• Minimum deposit amount: ৳100 (for all methods).
• Accepted methods: bKash, Nagad, Rocket, and bank transfer.
• The account used for deposits must be registered in your own name — deposits through third parties will not be accepted.
• In the case of suspicious transactions, hi111 reserves the right to hold funds until verification is complete.

4.2 Withdrawal Conditions

• Minimum withdrawal amount: ৳800.
• Withdrawals can only be made using the same method and the same account used for the original deposit.
• Standard processing time: 15 minutes to 2 hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• Bonus wagering requirements must be met before a withdrawal request is approved.

5 Bonuses and Promotions

hi111 offers various bonuses and promotional offers from time to time. The currently applicable welcome bonus is up to 200% on the first deposit, up to ৳20,000.

5.1 General Bonus Conditions

• The wagering requirement for the welcome bonus is 10 times (10x).
• Each bonus offer has a specific validity period — unused bonuses expire at the end of that period.
• Each user may use each bonus offer only once.
• VIP cashback is provided on a weekly basis: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%, Diamond — up to 1.5%.
• Funds earned through bonuses cannot be withdrawn directly — they become withdrawable only after wagering requirements have been completed.

5.2 Bonus Abuse

If bonus abuse is suspected, hi111 reserves the right to cancel the bonuses on the relevant account and, if necessary, suspend the account. Collecting bonuses using multiple accounts, VPNs, or proxies falls under this category.

6 Betting Rules

All betting and gaming activities on hi111 are governed by the following general rules:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If any game or bet is affected by a technical error, hi111 reserves the right to void that round and return the stake.
• In live betting, if the internet connection is lost, the bet remains valid and the result is determined accordingly.
• The result recorded on the game provider's server will be considered final.
• The specific rules for each game are stated within the game interface.

6.1 Cricket and Sports Betting

Betting on all cricket events, including BPL, IPL, T20 World Cup, and ICC tournaments, is governed by hi111's sports betting terms. If a match is abandoned or incomplete, the stake will be refunded or the result determined in accordance with hi111's betting policy.

7 Prohibited Activities

The following activities are strictly prohibited on hi111:

• Opening multiple accounts or operating an account under a third party's identity.
• Concealing your real location using a VPN, proxy, or any other method.
• Placing bets using bots, automation software, or artificial intelligence.
• Attempting to gain unauthorized access to another user's account.
• Using the platform for money laundering or illegal fund transfers.
• Attempting to manipulate the game system or interfere with the software.
• Attempting to influence game outcomes in coordination with other users.

Involvement in prohibited activities will result in immediate account closure and the balance may be forfeited.

8 Account Closure

hi111 may suspend or permanently close an account in the following circumstances:

• In the event of a violation of these Terms.
• If false information is provided or fraudulent activity is involved.
• After an extended period of inactivity (generally 12 months).
• At the user's own request (including self-exclusion).
• Due to legal or regulatory requirements.

8.1 Closing Your Account Yourself

Users may request account closure at any time via live chat or email. Any remaining balance will be withdrawable before closure, but unused bonuses will be cancelled.

9 Privacy and Data

hi111 treats the protection of users' personal information as its highest priority. All data is secured with SSL encryption technology.

• We do not sell users' information to third parties.
• Information may be provided to authorities if required to meet legal obligations.
• Payment information is always processed through secure, encrypted channels.
• For the full privacy policy, please visit our Privacy Policy page.

10 Responsible Gaming

hi111 believes in responsible gaming at all times. Gambling is a form of entertainment — never treat it as a source of income or a way to solve financial problems.

• Users can set daily, weekly, or monthly betting limits for themselves.
• The self-exclusion option can be activated at any time.
• If signs of problematic gaming or addiction appear, please contact support immediately.
• This platform is only for users aged 21 and above.

For more information on responsible gaming, visit our Responsible Gaming page.

11 Limitation of Liability

To the maximum extent permitted by applicable law, hi111 is not liable for:

• Loss caused by internet disconnection or technical errors.
• Loss occurring in a user's account as a result of third-party actions.
• Password leaks or unauthorized account access due to the user's own negligence.
• Service disruptions caused by reasons beyond hi111's control (force majeure).

hi111 is committed to ensuring fair play at all times and to resolving any technical issues promptly.

12 Amendments and Changes

hi111 reserves the right to amend or change these Terms at any time. Notice will be provided on the platform before changes take effect.

• For significant changes, notice will be sent directly to the user's registered email or on the platform.
• Continued use of the platform after a change will be taken as acceptance of the new Terms.
• If you do not agree to the new Terms, you may request account closure.

13 Contact Us

If you have any questions, complaints, or comments regarding these Terms, please get in touch with us:

• Live Chat Support: 24 hours, 7 days — in Bengali.
• Email: [email protected]

Our support team is always ready to answer all your questions in Bengali. For more information, visit the FAQ page.