21+ | Safe Gaming

hi111 Responsible Gaming

hi111 believes that entertainment should always remain within your control. Use our responsible gaming tools to play safely and enjoy the experience.

Safe Play

Why Is Responsible Gambling Important?

Online gaming and betting can be an enjoyable form of entertainment — as long as it is done in a controlled and mindful way. At hi111 we always place the mental and financial well-being of our players first. The core goal of responsible gaming is to view gambling not as a source of income, but as a healthy way to have fun.

Our platform offers every player multiple protection tools — from setting deposit limits to self-exclusion. If you ever feel that your gaming habits are getting out of control, contact our 24/7 live chat support right away. Our Bengali-speaking support team is always here for you.

Important Warning: Gambling is entertainment only — it is never a reliable source of income. Only bet money that you can afford to lose without it affecting your daily life. hi111 is for people aged 21 and above only.

Responsible gaming means staying aware of your limits on time and money, not neglecting your responsibilities to your family, and seeking help when needed. hi111 is committed to ensuring a safe and transparent environment.

Our Protection Tools

hi111 provides the following features to give every player full control over their own gaming.

Deposit Limits

Set a fixed limit on how much money you can deposit per day, week, or month. Once a limit is set it takes effect immediately, and a 24-hour cooling-off period applies before it can be increased.

Time-Out Break

Take a break from your account for any period from 24 hours up to 6 weeks. During a time-out you will not be able to log in or place bets, but your account will be reactivated automatically once the period ends.

Self-Exclusion

If you feel your gambling habits are getting out of control, choose long-term self-exclusion. Options are available from 6 months to 5 years or a permanent ban. This decision cannot be reversed.

Betting History Review

View your gaming history, deposits, withdrawals, and bet details at any time. Reviewing your own habits makes it easier to identify problematic behavior early.

Account Security

Keep your account secure with a strong password and two-factor authentication. It is important not to share your login details with others and to keep your account away from minors.

24/7 Support

Our Bengali-speaking live chat support is always ready for any questions or concerns about responsible gaming. Our specialists will help you take the right steps.

Age Verification and Minor Protection

hi111 strictly prohibits registration and access by anyone under the age of 21. Date of birth is verified at registration and identity documents may be requested in cases of doubt.

If there are underage members in your household, make sure they cannot access your hi111 account. Log out, lock your password, and it is best not to save your password in the browser.

  • Age verification is mandatory at registration
  • Any attempt by a minor to create an account is blocked immediately
  • Use of parental control software is recommended
  • ID documents may need to be submitted if required
For people aged 21 and above only

Age Verification Checklist

  • Keep your National ID (NID) or birth registration certificate on hand
  • Register using your real age and accurate information
  • Opening an account using someone else's details is strictly prohibited
  • Always log out of your account when sharing a device

Ask Yourself

Ask yourself the questions below. If more than one answer is "yes", we recommend reaching out to our support team.

01

Have you spent more money on gaming than the budget you set?

02

Do you feel a repeated urge to keep playing in order to recover money you have lost?

03

Have you tried to hide your gaming habits from family or friends?

04

Do you feel restless or irritable when you are unable to gamble?

05

Are you spending time gaming while avoiding work, studies, or family responsibilities?

06

Have you borrowed money or sold assets to fund your gaming?

Steps to Get Help

If you feel your gaming habits are becoming a problem, follow these steps.

1

Acknowledge It

Admitting the problem is the first step toward solving it. Tell yourself that seeking help is not a sign of weakness — it takes courage.

2

Contact hi111 Live Chat

Reach out via our 24/7 Bengali live chat. The support team will help you set a deposit limit, time-out, or self-exclusion.

3

Set Account Limits or a Break

Log in to your account and reduce your deposit limit from settings, or take a time-out ranging from 24 hours to 6 weeks.

4

Choose Long-Term Exclusion

If the problem is serious, activate self-exclusion for 6 months or longer. You can also do this by emailing [email protected].

5

Seek Professional Help

Talk to family and trusted friends. Consulting a mental health professional is highly effective for overcoming a gambling addiction.

Healthy Gaming Habits

Following a few simple rules of responsible gaming will keep gaming enjoyable at all times.

Set Time Limits

Decide in advance how long you will spend gaming each day. Set a reminder on your phone and stop when the time is up.

Set a Budget First

Decide how much you can afford to spend on entertainment each week or month. Never go beyond that budget.

No Emotional Betting

Never place bets when you are angry, sad, or under the influence of alcohol. Playing with a calm and clear mind leads to better decisions.

Spend Time on Other Activities

Give time to sports, spending time with family, and hobbies. A well-rounded lifestyle helps prevent gaming addiction.

Frequently Asked Questions

Answers to the most commonly asked questions about responsible gaming.

After logging into your hi111 account, go to the "Account Settings" section and you will find the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Yes, you can withdraw the balance in your account before activating self-exclusion. At hi111 the minimum withdrawal amount is ৳800 and the process is generally completed within 15 minutes to 2 hours. For any withdrawal issues, contact us via live chat or at [email protected].

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the period ends, your account is reactivated automatically. Self-exclusion, on the other hand, is a long-term decision — from 6 months up to a permanent ban. A self-exclusion cannot be reversed before the period expires.

Yes, you can inform us at [email protected] if a family member or loved one is experiencing a gaming problem. We will maintain confidentiality and try to take whatever steps are possible. Please also encourage them to seek help directly.

No. hi111 is for people aged 21 and above only. Those who are 18 years old are not permitted to create an account. Age is verified at registration, and any account created with false information will be permanently closed.

You can visit our FAQ page for more details, or speak directly with our 24/7 live chat support in Bengali. Detailed information about responsible gaming is also available on hi111's terms and conditions page.

Play Safe, Enjoy

Use the responsible gaming tools at hi111 and keep your entertainment safe. Head to our live chat, FAQ, or any game section right now.