hi111's Privacy Policy

1 Introduction and Applicability

hi111 is a trusted online casino and betting platform serving users in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how hi111 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

This policy applies to the website https://hi111.cam and all related mobile or web-based services. By using our services, you consent to all the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

This privacy policy must be read together with hi111's terms and conditions. Both documents are integral parts of our user-related policies.

2 Information We Collect

hi111 collects certain information to provide its services properly and to improve the user experience. The types of information we collect are described in detail below:

2.1 Registration and Identity Information

When you create an account on hi111, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and password
• Mobile number (for OTP verification)
• National ID card or passport details (for KYC verification)
• Permanent address

2.2 Financial Information

We collect the following information for transaction processing:

• bKash, Nagad, or Rocket mobile banking account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Usage Information

When you use the hi111 platform, the following information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Pages visited and session duration
• Game history and betting records
• Login and logout times

2.4 Cookies and Tracking Technologies

hi111 uses cookies and similar technologies to improve the user experience. These include session cookies, persistent cookies, and functional cookies. These cookies help remember your preferences and ensure the platform functions properly. You can control cookies by changing your browser settings, however disabling certain cookies may limit some features of the platform.

3 Purpose of Using Information

We use the information collected for the following legitimate purposes:

3.1 Account Management

• Creating, verifying, and managing your account
• Age verification (confirming 21+) and identity verification (KYC)
• Login and security verification
• Password recovery and account protection

3.2 Transaction and Financial Management

• Processing deposits and withdrawals (bKash, Nagad, Rocket, and bank transfers)
• Providing bonuses and promotions and calculating wagering requirements
• Preventing financial fraud and Anti-Money Laundering (AML) compliance
• Maintaining transaction records

3.3 Customer Support

• Providing 24/7 support in Bengali via live chat
• Email communication and issue resolution
• Complaint handling and follow-up

3.4 Platform Development

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Testing new features and services

3.5 Ensuring Responsible Gaming

hi111 gives the highest priority to responsible gambling. We monitor user activity to identify signs of addiction and provide assistance when needed.

4 Information Sharing and Disclosure

hi111 never sells your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank), technology infrastructure, and security verification. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

4.3 International Data Transfers

Our servers may be located outside Bangladesh. In such cases, we ensure that appropriate security measures are maintained during data transfers.

5 Data Protection and Security

hi111 takes industry-standard technical and organizational measures to protect your personal and financial information. Our security measures include:

• SSL/TLS encryption — all data transmission and reception is encrypted
• Database encryption — stored sensitive data is kept in an encrypted state
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Access control — only authorized staff can view data
• Suspicious activity monitoring and alert systems

While we are committed to maintaining high-level security, no data transmission over the internet is 100% secure. We advise you to use a strong password and not share your login details with anyone.

6 Data Retention and Deletion

hi111 retains your information only for as long as necessary. Details of our retention policy:

• All information is retained while your account is active
• Even after an account is closed, financial transaction records are kept for a specified period as required by legal obligations
• Information required for Anti-Money Laundering (AML) compliance may be retained for an extended period
• Once no longer needed, information is securely deleted or anonymized

If you wish to close your account, email [email protected] or contact us via live chat.

7 Your Rights

As a user of hi111, you have the following rights:

7.1 Right to Access Information

You can request at any time what information we hold about you. We will provide this information within 30 business days.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances, you can request deletion of your personal information, although we may be required to retain some information for legal compliance.

7.4 Right to Restrict Data Processing

In certain circumstances, you can request that processing of your information be restricted.

7.5 Right to Data Portability

You have the right to receive a copy of your information in a structured, commonly used format.

8 Protection of Minors

hi111 is operated for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor is using our platform, we will immediately close their account and delete all their information. Parents and guardians are requested to monitor children's internet use and keep them aware of the harmful aspects of online gambling.

9 Marketing and Communication

If you give consent at the time of registration, we may send you emails or messages about promotional offers, bonuses, and platform updates. You can opt out of these marketing communications at any time:

• By using the "Unsubscribe" link at the bottom of emails
• By changing notification preferences in account settings
• By sending a request to [email protected]

Even if you stop marketing communications, you will still receive important transactional messages (such as deposit confirmations and password change alerts).

10 Policy Changes

hi111 reserves the right to update this privacy policy as needed. If there are any significant changes, we will:

• Update the date at the top of the policy on the website
• Send a notification of the changes to your registered email
• Inform you before the changes take effect

If you continue using the platform after changes are made, you are considered to have accepted the new policy. We therefore recommend reviewing this policy regularly.

11 Third-Party Services and Links

The hi111 platform uses software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers may have their own privacy policies, which are outside our control. However, we only work with trusted and reputable providers.

Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies. We recommend reading their own policies before using their services.

12 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Bengali support available 24 hours a day, 7 days a week

We generally respond to emails within 24-48 hours. For more urgent matters, use live chat where immediate assistance is available.